XL allocates 5% from human resource overhead to integrated training and developing programs based on competence evaluation and international standard with the following classification:
Management Learning
Training program focusing in increasing the skill and competence of structural leadership.
Technical Learning
A training program focusing on business area in telecommunication network and information technology.
Sales, Marketing and Customer Service Learning
Training program focusing in sales, marketing and customer services.
General Learning
The training program relating to Company effort in shaping the Company culture in increasing motivation, communication, and other sectors. Telco MBA is one of the most effective mini program in 2007 and 2008. In this educative program, managers learnt about XL as a corporation and telecommunication business, including: HR for Non-HR, Network for Non-Network, Marketing for Non-Marketing, CRM for Non-CRM, and Finance for Non-Finance.