Recently the attention over the development of technology in telecommunication and information has enlightened the corporation in manufacturing corporations. PT Kalbe Farma is one example. They learnt that utilising the online process within company's activities saves them from often delayed information delivery to their customers. In the beginning, using this online process created such havoc in data transfers and consolidation between the headquarter and branch offices that important business decisions were disturbed and the company experienced inevitable major loss.
Kalbe Farma then decided to apply the Office Anywhere breakthrough in the objective to ensure equal treatment from headquarters to branch offices. Kalbe Farma fully acknowledged the potential of this phenomenon they considered it a brilliant innovation but lacking the support of more advanced information technology. This was where XL Business Solutions came in. Kalbe Farma chose XL Business Solutions to apply the whole information and communication requirements for the company. Kalbe Farma feels the quality XL Business Solutions offered gives a positive impact and technology needed for the company. Its core business can now focus in the vision and mission.
Kalbe Farma found the ultimate cost efficieny to increase productivity after using XL Business Solutions that converged data and audio communication services for the company and the branch office. Up to today, there are 38 branch office in Indonesia using XL Business Solutions, in which are expected to liaise effectively with head quarter immediately. This partnership with XL Business Solution began since 2002 and is still progressing to this day.
"We found obsolete satisfaction in utilising XL Business Solutions telecommunication information and technology services, especially in price. We feel we have received maximum value for money that we spent," Ciendramawan, Kalbe Farma's IT Deputy Director elaborated. Mr. Ciendra also added that Kalbe Farma receives highly reliable technology that ensures the company's ease in accessing telecommunication and information needs from anywhere anytime. This of course, confirms the Office Anywhere innovation was developed to be applied easily. "XL Business Solution fully supports us in services as their priority," he explained further.
He added that now, PT Kalbe Farma Tbk, has transformed significantly by utilising the simultanious online system. The company adopts several featured provided by XL Business SOlution to support their company activities such as the MPLS (Multi Protocol Label Switching), Leased Line, Internet Access, etc. XL Business Solutions service is an internet protocol based service to communicate data and audio between branches within a company. This service enables related parties within Kalbe Farma to exchange secured latest updates, real time between branches. Other benefits are the MPLS, which is packaged to provide complete telecommunication end to end solution similar to one stop shopping. Kalbe Farma also optimised the service capacity of the Leased Line feature to directly answer the needs for building a telecommunication WAN (Wide Area Network) to increase company's efficiency and effectivity.
"XL Business Solutions provide the services we need by making the XL team available for contacts through the 24 hours hotline from the Customer Service, plus the prime service from its Sales personel and XL technician team's prompt response in assisting our business activities," claimed Ciendramawan. The value of efficiency is felt by Kalbe Farma and its consumer. Kalbe Farma's and other companies under Kalbe Farma Tbk are available via online information, in which they can access from anywhere.
In Ciendramawan's opinion, the global crisis in all industries sectors can be avoided by letting the company maximizing its usage of integrated technology in telecommunication. He concluded that by utilizing what XL Business Solutions offers in applying technology in telecommunication, information and communication, company can efficiently cut the operational cost.