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Help FAQ

Solution


Roaming Without Bill Shock

Tips
    • Know the roaming rates in your designated country.
      • Check roaming service info at www.xl.co.id or dial *123*125# from your phone.
      • Contact 817 or visit the nearest XL Center.
    • Understand how your phone works and its applications.
      • Read your mobile phone manual book to figure out how to set up roaming. For example, how to choose operator manually, how to deactivate roaming data, how to use Wi-Fi when roaming, etc.
      • The applications on a smartphone can automatically receive/send data even when you're not using the device. When you're in the designated country, deactivate all applications that can access data without your knowing, such as push email service, social media, and software update. .
    • Monitor your roaming data service usage.
      • If you use a smartphone or tablet, there are many applications that can be downloaded for FREE to monitor your data service usage. Manually, you can also estimate your data service usage with a table as follows:
        1 text message, BBM, 50 words (font standard) 20 KB
        1 email (without attachment) 50 KB
        Update on social media once (with photo). 350 KB
        Browsing 1 webpage (without audio/video) 400 KB
        Streaming 1 minute music. 500 KB
        Streaming 1 minute video (standard definition quality) 2 MB
        Download 1 photo (high resolution quality) 4 MB
        Download 1 file of game (in average) 5 MB
        Download 1 music file (MP3 with 3 minutes duration) 5 MB
        Streaming 1 minute video (standard definition quality) 5.5 MB

    Note :
    The references above are not absolute, because the actual amount of data may vary depends on the communication device, applications that you use, and variety in mobile data service.