- Applies to all XL prepaid subscribers (except employees of XL, XL Tourists, HAURAA customers, M2M customers and Dompul).
- XL Insurance Program provides coverage for life insurance with no chargeable fees to customers.
- Enrollment XL Asuransi only applied until 12th July 2015
Customers must first enroll for the program by XL Insurance :Note: The registration process is free of charge (FREE) and only needs to be done 1x only.
- Type SMS: "ASURANSI" and send to 501, or
- Type : *123*500#
- Customers who can enroll in this program are a 17 to 59 years old.
- The data that is used in the registration must be based on legal ID.
- If the registration data does not match the ID card will be considered invalid by the time in claiming process.
- Beneficiary must be registered key family member (father, mother, older brother, younger brother, husband / wife, and children. All must be proved by legitimate document at the time of claiming).
- Customers will receive SMS and prompted to confirm registration via *123# or by replying to the SMS. This confirmation serves as a digital signature for the Life Insurance.
- One customer name may only register one time in the program.
- Insurance will be activated on date 1 (one) following registered process.
- Insurance coverage will be provided for the use of the card above XL IDR30,00 (thirty thousand per month)..
The amount of insurance coverage depending on the value of XL card usage each month with the following diagram::
Monthly Usage of XL Prepaid Card Insurance Coverage ValueIDR 30,000 - IDR 39,999
IDR 40,000 - IDR 49,999
above IDR 50,000
IDR 25,000 - IDR 29,999
Do not get additional coverage.
The collected insurance coverage will remain.
below IDR 25,000 for consecutive 3 month
The collected insurance coverage will be abolished.
- Insurance coverage received by the customer for each month will add up to a maximum of IDR5,000,000 (five million rupiahs). Customers who have reached the maximum insured value of IDR 5,000,000 (five million rupiahs) will not get additional insurance again in the next month.
- The insurance coverage for enrollment that has been done up to June 2015 will be eligible until 31 July 2015 based on usage in the month on June 2015.
- The insurance coverage for enrollment that has been done from 1-12 July 2015 will be eligible until 31 August 2015 based on usage in the month on July 2015.
- Balance usage in the month of August 2015 onwards will not give any additional accumulation insurance coverage.
- If the use of the XL prepaid card below the minimum of IDR25,000 in consecutive 3 months, the insurance coverage that has been collected will be eliminated (IDR0)..
- Customers will not receive any additional insurance coverage if the XL card usage during one month is below IDR30,000,
- Customers who value coverage is forfeited due to use below the minimum can obtain insurance coverage after use XL card in one month is above than IDR30,000 without the need to re-register.
- Customers will receive SMS notification 2 (two) times in one month contains information value XL card usage and the amount of insurance coverage that has been collected
- Customers can call 817 to quit the program XL Insurance
Customers would otherwise cease from XL Insurance programs and insurance coverage will be waived if :
- Customers stop from the program at his/her request.
- Customers who shift numbers registered to post-paid
- Customers reaching the age of 60 (sixty) years.
- If the customer already quit from the program because of the things mentioned in point #20 and wants to rejoin, then the customer must re-register in accordance with pre-determined (except the XL number as the # 1 and the customers who have reached the age of 60 years cannot sign up again)..
- Customers that already enrolled to XL Asuransi program up to 30th June 2015, claim will be given for date of decease that happen until 31st July 2015.
- Customers that already enrolled to XL Asuransi program since 1-12 July 2015, claim will be given for date of decease that happen until 31st August 2015.
- The date of decease happen on September 2015 onwards will not be covered by XL Asuransi.
- The date of decease happen on September 2015 onwards will not be covered by XL Asuransi
- Beneficiaries are advised to contact 817 in advance for the information and then come to the XL Center for further assisted with the process of filing a claim.
Documents required for claim submission process are as follows :
- Claim form can be obtained at the XL Center
- Description of customer name and phone number to be registered
- Death certificate from the hospital/medical institution/doctor who is authorized of die naturally or because of illness or because of an accident at a private location OR a letter to police died in an accident in a public place.
- A letter of proof of relationship with the customer's beneficiary (e.g. family card or birth certificate).
- Identity of the beneficiary.
- Other documents if necessary
- Applicants must declare that never has been in medical treatment for 3 (three) months prior to the registration of insurance.
There are several causes of death that cannot be covered by this program include :
- Involved in a fight, unless to defend.
- Directly or indirectly from the crime or fraud committed by the insured or interested parties.
- Sentencing to death by court ruling
- Narcotics, psychotropic drugs and other addictive substances.
- HIV/AIDS (Human Immunodeficiency Virus / Acquired Immune Deficiency Syndrome) and ARC (AIDS Related Complex)
- War, insurrection or civil unrest, riots, strikes, civil war, martial law, national disaster, invasion, terrorism.
- Participate as a passenger aircraft for scheduled flights.
- Accidents caused by the criminal act or traffic violation.
- Participate as a professional racing driver using motor vehicles or dangerous sporting activities.
- As a result of the atomic or nuclear reaction.
- There is a waiting period of 6 months from the first day of insurance applies, for example, the first day of each month after registration, and valid for the particular disease: heart attack, brain attack (stroke), all types of cancer, renal failure, brain inflammation, brain tumor, chronic liver disease, chronic lung disease, diabetes and its complications. The insurance company will bear the risk of death of the insured, in case of death due to critical illness in that waiting period.
- If there is a discrepancy between the information received by the customer via SMS and/or *12 # to the data contained on the XL, then the customer agrees that the applicable data is the data contained in the XL system that can be checked via the Customer Service at 817.
- Total info proceeds of life insurance protection obtained by the customer will be updated no later than 7 each month.
- This information refers to main policy of XL Asuransi PT XL Axiata Tbk No. 2013.0134.1 from PT Equity Life Indonesia.
- PT XL Axiata Tbk reserves the right to change these terms and conditions at any time without prior notice to customers and Customer agrees to be bound by the current or any revised additional Terms and Conditions