XL Axiata

• a) Through the UMB (* 123 #)
  • Access * 123 * 572 # from your cell phone
  • Log into the service that you want to stop by selecting the service number
  • Select number 1 to unsubscribe
  • A confirmation text message will be sent to your cell phone
• b) Through SMS You can unsubscribe from the services by sending an SMS to the respected service number. Type UNREG services name send to the service number. Example: UNREG THR send to 9877.

• a) Through SMS Type : GPRS HandsetBrand HandsetType and send to 9667 Example: GPRS NOKIA 7650
• b) Manual Setting There are two type of setting based on type of internet connection you want to make :
  • XL Mobile Internet Set the APN GPRS on your handset by using the following parameters:
    • Profile Name : XLGPRS
    • APN : www.xlgprs.net
    • User Name : xlgprs
    • Password : proxl
    • Dial Number : *99# (Special to Modem)
    • Proxy (Optional) : 202.152.240.050
    • Port (Optional) : 8080
  • Broadband Internet XL Set the APN GPRS on your handset by using the following parameters:
    • Profile Name :XLBroadband
    • APN : xlunlimited
    • User Name : blank
    • Password : blank
    • Dial Number : *99# (Special to Modem)
    • Proxy (Optional) : 202.152.240.050
    • Port (Optional) : 8080

• Visit the XL Center within 14 days after the loss. If the SIMCard is damaged, bring it along for replacement and make sure the numbers is still active or in the grace period.
• Show your identity card that is used for your XL number registration.

• Visit the XL Center within 14 days after the loss. If the SIMCard is damaged, bring it along for replacement
• Show your identity card that is used for your XL number registration.

BB handset will send and receive email using corporate and personal email. You can integrate up to 10 email accounts at once in one BB phone. You can see email and attachment file using these formats: Microsoft Word, Excel, PowerPoint, Adobe PDF and ASCII text.

Telephone is an integrated voice function support that enables you to make or receive calls. SMS is possible using the BlackBerry keyboard like that of a PC.

Yes, we do. We provide the service for BlackBerry since 25 January 2007. XL is in partnership with Vodafone and Research In Motion (RIM) Canada, launched a BlackBerry service. XL also provides 2 types of Blackberry, such as BlackBerry Internet Service and BlackBerry Enterprise Server.

It is a dedicated line that a BB phone uses when performing data transaction. This dedicated line to perform this BlackBerry service is blackberry.net. APN Setting for BlackBerry is unnecessary to do because this service is already available in BlackBerry handset.

It is a dedicated line that a BB phone uses when performing data transaction. This dedicated line to connect to the internet is different from the line BlackBerry service uses. For this APN operator there will be an extra charge (exclude BlackBerry service) or you will need to decrease your GPRS quota. Set your GPRS APN:

APN Address: www.xlgprs.net
Username: xlgprs
Password: proxl

RIM (Research In Motion) is the BlackBerry smartphone producer.

Push Email is a wireless messaging system conducted by a server to communicate with end user. Push Email is often mistaken for an 'immediate' email sending system. Although BlackBerry is famous for its 'immediate' services for email and calendar, the machine behind why they can be processes so fast is the push email system. The key to fast email is Customer's responsibility. BlackBerry hardware does not do the email sending process. BES, Desktop Redirector BIS, and other BlackBerry integrated push mail system are the keys.

BlackBerry PIN is a specific code like that of a post code or phone number you use to send message between BlackBerry handset. BB PIN is not compatible with phone numbers, e-mail or SMS.

Operation System is the main application to run your BlackBerry. There are several versions developed by RIM and released by the operator for the users. BB operation system can be accessed by clicking the BB icon on your BlackBerry, click Tools, then click About.

On the monitor of your BB handset, you will see the "GPRS" (capital) when your BB is fully connected to the service, and "gprs" (lower case) means your BB handset is not fully connected to the BlackBerry nor the Internet service.

Principally, it has similar meaning to GPRS, but EDGE means it performs faster than GPRS.

3G is the standard third generation cellular phone technology. A 3G technology enables network operator to offer user a more advanced services with a big network capacity. This 3G network covers various wireless phone network and wireless data with broadband access, all within a mobile environment. 3G network coverage is developing to accommodate the high speed cellular phone access that combines with the internet and video data access.

Wi-Fi enables your BlackBerry hardware connects with the BIS Server. The Wi-Fi area is protected by more than one access points called the access stream. Hotspot facility can cover just one area, limited by the speed that certain area covers or by how many people access the area.

BlackBerry account can store up to 10 email accounts including the emails from Operator.

10 email accounts and IMAP maximum including user@xl.blackberry.com account can receive, open and forward attachment for files in the format of Microsoft Excel, Word, Powerpoint, PDF, ZIP, JPG, GIF, etc. supported by GPRS high quality data compression by using the APN blackberry.net. User can chat with the messenger application such as Yahoo Messenger, MSN, Gtalk, BlackBerry Messenger, and access the internet using the browser.

Service Books is configuration list within a BB device to ensure all active emails, browser, and others run smoothly so Customer can send individual service books.

Make sure your XL Blackberry Prepaid or Postpaid is active and in good network condition (GPRS or EDGE -capital- or 3G sign is on). Enter menu and follow these steps :

( Options ->Advanced options –> Host Routing Table –>Click menu . -> Register Now )

Advanced Options

Host Routing Table menu . -> Register Now

Steps in the images are similar to the appearance on your device. Find menu/e-mail account setting on your BlackBerry

Step 1 Choose New User – Create New Account,

Step 2 Blackberry Term & Condition agreement will appear . Click "I Have read and..." and click the button "I Agree".

Enter your email address you wish to synchronize with your BlackBerry. Choose "CANCEL" if you need to create a new user name on the menu. On the menu, a multiple choices will appear. Please select SERVICE DAN SETTING -> Creat USER NAME and follow the steps EMAIL ADDRESS AND PASSWORD instructions will appear. Select CANCEL. Choose " SERVICE AND SETTING " and choose " CREATE USER NAME "

Go to the main menu after your receive a verification from the xl.blackberry.com email address. Create User Name and password you wish to use. This user name will enable you to access www.xl.blackberry.com. A new menu LOG-OUT will appear in the xl.blackberry.com after you created a user name and account, to confirm that your activation process is completed. Before logging out, please go to the service book menu, click to send service book. Wait for RIM email verification to certify your account.

Open www.xl.blackberry.com, Go to

Step. 1

New User – Create New Account,

Step. 2

Term & Condition agreement Blackberry window will appear. Click "I Have read and..." Then "I Agree".

Step. 3

Enter PIN & IMEI Blackberry (option – status).
" EMAIL ADDRESS AND PASSWORD" window will appear. Choose Cancel. Choose " SERVICE AND SETTING " and choose" CREATE USER NAME "

What if I failed to browse?

Steps to recover:

1. Check your setting: OPTION – ADVANCED OPTION – BROWSER – DEFAULT BROWSER and MDS CONFIGURATION set in INTERNET BROWSER not XL WAP because it will debit your credit (not unlimited)

2. Make sure you choose BROWSER – menu - OPTION – BROWSER COFIGURATION – BROWSER – INTERNET BRO

3. If this is the respond when you failed to browse:

Recommendation:

1. Check your designated website

2. Close your browser by clicking – CLOSE – then reopen

3. Type manually your web address, not from link, bookmark or history

4. Do clear cache to refresh. How to: BROWSER – menu - OPTION – CACHE OPERATIONS - clear all the unnecessary histories.

5. Test browsing to other web address, or return to the previous address to check whether it has access problem or device problem.

Should you encounter a troubleshooting with your BlackBerry when you are browsing, you can do a First Aid Act for your BlackBerry (P3B3).

1. Change network manually 2G / 3G,

2. Check Date & Time,

3. SSB

4. Check Menu advanced option - browser make sure all setting except for default MDS is in the Internet Browser

5. Clear Chache

6. Pull battery out

7. HRT for 5 times.

Steps to Check network manually

Enter Option or BB setting

Choose Mobile Network

Check mobile network

Date & Time Checking Steps

1. Enter menu option or BB setting

2. Advanced option

3. Choose date/time

4. Choose

Browser Check steps

1.Enter menu option or BB setting

2.Advanced option

3. Choose Internet Browser

Host Routing Table Step

1. Enter menu option or BB Setting

2. Advanced option

3. Host Routing Table

4. Click Register now

5. Repeat 5 times

HSDPA or High Speed Downlink Access is an extension of the 3G technology, which is often referred as 3.5G technology, which allows users to enjoy communication/data transfer speed up to 3.6 Mbps, thus increasing efficiency. HSDPA networks are capable of providing data transfers at speeds higher than 3G networks.

HSDPA is a purely data network, while all voice calls and SMS activities are supported by and performed on 3G network.

When you connect to the Internet via 3G or HSDPA network, you can still make voice calls or SMS at the same time. Internet services continues to run and will not be disconnected.

However, Internet access speed may be reduced when you make phone calls at the same time. This depends on the network conditions at that specific moment.

The sign or icon will vary depending on the type of handset and modem.

Before you connect to the Internet, while you are on 3G or HSDPA network, the handset or modem will give you a sign:

- 3G

- UMTS

When you are connected to the Internet and you are on HSDPA network, you will see a "HSDPA" or "3.5G" or "H" or "3G+" sign on your handset or modem.

All the signs are not controlled by XL. Please note that the signs/symbols can be seen only during data session. In other times, notice that the 3G symbol will appear instead.

Why HSDPA signal seen on & off when connected to the Internet?

Don't worry. This is normal. When transferring data to your gadget, you will receive an HSDPA signal. When the data transfer process stops, you will receive a UMTS or 3G signal.

In any network, the amount of bandwidth the user get will be calculated from existing networks and protocols, but the actual bandwidth is probably smaller, which is influenced by several aspects, including:

a. Mobile devices used and the bandwidth capacity it supports

b. Websites and servers accessed

c. Types of application used

d. Conditions of the radio device

e. Environmental conditions, distance from the network site, signal strength, condition of surrounding buildings and so on

f. Level of network density (number of users who use the network/online at the same time)

g. Level of Internet network congestion.

Your Internet service provider (ISP) might block the SMTP email server. Please contact your ISP.

1. Make sure that your settings (APN, username, password) are correct.

2. You may need to contact the customer service at 817, to ensure that your GPRS is active (though in normal conditions, the SIM Card is already set for GPRS/3G).

3. You should restart the process or update the location (loc up) of your handset, by turning it off and turning it back on, or by removing the battery.

Make sure that your credit is sufficient. Usually this happens because you use XL Prepaid card and you don't know the remaining balance available, or when you use XL Postpaid card and you don't know your usage limit/credit limit.

Type of Service

* Insert the SIM Card into your handset

* Press *123#

* If your credit is 0 (zero), you must top-up your credit. This may be done at an ATM or an XL Dealer.

In the near future, we will provide credit checking facility via SMS. For the moment this facility is not available because not all handsets and modem support the UMB facility.

XL POSTPAID

* Send SMS to 9767, type BILL

* When you reached your quota, you should settle the bill first or increase your credit limit

a)      Through UMB (*123#)

·         Press *123*5# from your cell phone and then select RBT (number 2).

·         Select 'search'

·         You can search by 'Title' of 'Artist'. 

b)      Throught XL RBT website (rbt.xl.co.id)

       You can search for songs that you like and the code information in XL RBT website (http://rbt.xl.co.id) by entering title sing or the artist.

    Anda dapat berhenti berlangganan layanan VAS CP dengan 2 cara: UMB (*123#) dan melalui SMS :

   a)      Melalui UMB (*123#)

         • Akses *123*572# dari HP anda
         • Masuk ke layanan yang akan anda hentikan dengan memilih nomor layanan
         • Pilih no 1 untuk berhenti berlangganan
         • Tunggu sampai SMS konfirmasi dikirimkan ke handset anda.

b)      Melalui SMS

Anda dapat berhenti berlangganan layanan VAS CP dengan mengirimkan SMS ke SDC layanannya. Ketik UNREG<spasi>layanan kirim keSDC (4 digit-awal nomor pengirim).

Contoh: UNREG<spasi>THR kirim ke 9877

    You can unsubscribe a Xpressive SMS service in 2 ways: UMB (*123#) and through SMS :

   a)      Through UMB (*123#), Information to unsubscribe :

         • Press *123*577# or *123*5*7*7# from your cell phone          • Select no. 5 to "XSMS Info"          • Select no. 4 to "Unsubscribe"         

b)      Through SMS

You can unsubsscribe Xpressive SMS service by sending an SMS UNREG to SDC 2767. Type UNREG send to 2767.

Contoh: UNREG send to 2767