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Apa itu MyXL?

Bagaimana cara mendapatkan myXL Poin?

Jenis Paket Yang Bisa Dinikmati Oleh XL Prabayar

Cara Registrasi Kartu XL Prabayar

Cara Melakukan Isi Ulang Pulsa XL

Pulsa/Kuota XL Terpotong Padahal Saya Tidak Merasa Akses Internet

Bagaimana cara mengganti kartu XL/Axis yang Hilang atau Rusak?

E-SIM / eSIM

Apa Itu XL Pass?

Bagaimana Cara Mengaktifkan XL Pass?

Bagaimana Cara Bisa Menggunakan Nomor XL Di Luar Negeri?

Tips Nyaman Menggunakan XL di Luar Negeri

Apa Itu Paket Haji & Umrah XL?

Saya ingin tahu pilihan produk dan layanan untuk Haji & Umrah dari XL?

Bagaimana Cara Mendapatkan Kartu Perdana Haji & Umrah XL?

Apa Itu Program myRewards XL?

Apa Itu XL Poin?

Bagaimana Cara Mendapatkan XL Poin?

Apa Itu FUN Menu FUN Aplikasi myXL?

Apa Saja Penawaran Produk Yang Tersedia di Menu Fun Aplikasi myXL?

Berapa Nomor WhatsApp Resmi XL?

Menu Apa Saja Yang Tersedia Di Whatsapp Resmi XL?

Syarat Ketentuan Bebas Puas

Cara menghitung Kuota & Masa Aktif yang numpuk terus di Paket Bebas Puas

Apa keuntungan menggunakan paket Xtra Combo Flex?

Bagaimana cara mendapatkan bonus loyalty?

Apa itu XL Pass dan bagaimana cara mendapatkannya?

Cara Cek Status Kartu XL

Tips Agar Internetan Tetap Lancar Di Jaringan XL

Sudah Beli Paket Internet XL Tapi Kuota Belum Masuk

Kapan merger mulai berlaku dan apakah ada pemberitahuan ke pelanggan XL/AXIS dan juga Smartfren?

Apakah ada perubahan pada proses registrasi kartu?

Apakah data pelanggan akan aman selama proses merger?

Ketika di lokasi saya tidak ada jaringan XL/AXIS, apakah otomatis pindah ke jaringan Smartfren?

Apakah nomor telepon, kartu SIM dan tarif saya akan berubah setelah merger?

ESIM Tourist

An eSIM is a digital SIM that allows you to activate a cellular plan from a carrier without having to use a physical SIM card. With eSIM, you can easily switch between different carriers and plans.

What is an eSIM?

No need to visit a store to get a physical SIM, immediate activation upon purchase, ability to switch between different plans and carriers easily, ideal for travelers who want to stay connected without hassle.

What are the benefits of using an eSIM from XL?

We offer five eSIM variants tailored for different needs. Each plan has a different quota and price but offers equal validity (30 days).

What eSIM plans are available for foreigners?

<ol>
	<li>Visit our online website at xl.co.id/esim-tourist</li>
	<li>Select the desired eSIM plan.</li>
	<li>Complete the purchase by providing the necessary details and making the payment.</li>
	<li>You will receive a QR code via email to activate your eSIM.</li>
</ol>

How do I purchase an eSIM plan online?

<ol>
	<li>Ensure your device supports eSIM.</li>
	<li>Go to the settings on your device, choose Cellular, and click Add eSIM.</li>
	<li>Scan the QR code sent to your email.</li>
	<li>Follow the on-screen instructions to complete the activation. 
	&nbsp;</li>
</ol>

How do I install my eSIM?

Kindly check your eSIM XL Services regularly within 1 hour since you got your QR code through email with the subject &ldquo;Purchase eSIM XL Successful &ndash; Scan QR Code&rdquo;. Below are the detailed steps:

1. Wait for 1 Hour

Please wait for the next hour to check if your XL signal is available

&nbsp;

2. Check for SMS Notification from 4444

Wait for an SMS from 4444 confirming that your prepaid number registration with the selected eSIM number has been successfully processed, and the customer data has been registered according to the information you entered on the website

&nbsp;

3. If No Signal &amp; SMS Notification

If after waiting for an hour you still don&#39;t receive an XL signal and haven&#39;t received the SMS notification from 4444, there may be an issue with the data you provided. Please contact our 24-hour Customer Care to report the issue and request assistance for further registration/activation steps

How to activate my eSIM number and IMEI number?

For foreign visitors, eSIM purchases are not refundable under any circumstances or for whatever reason.

Can I request a refund after successfully purchasing my eSIM?

The eSIM Tourist is exclusively available for foreign nationals (WNA) holding a valid foreign passport. Indonesian citizens (WNI) holding an Indonesian passport are not eligible for this product. Please note that any attempts by Indonesian citizens to purchase this eSIM through our tourist purchase page will be rejected and subject to no refund policy.

Who is eligible to purchase the eSIM Tourist?